Return Policy

30-Day Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days of delivery for a full refund or exchange.

Return Conditions

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by the receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software products
• Items marked as final sale
• Personalized or custom-made items

How to Return

1. Contact our customer support team at sales@dektatrading.co.za or call +27 61 600 0554.
2. Provide your order number and reason for return.
3. Our team will provide you with a return authorization and shipping instructions.
4. Pack the item securely in its original packaging.
5. Ship the item to the provided return address.

Refunds

Once your return is received and inspected, we will send you an email to notify you. Approved refunds will be processed within 5-10 business days to your original payment method.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will arrange a replacement or full refund at no additional cost to you.

Warranty Returns

Products under manufacturer warranty may be returned for repair or replacement within the warranty period. Please contact us with your order details for warranty claims.

Contact Us

For any return-related questions, please contact us at sales@dektatrading.co.za or call +27 61 600 0554.